Rite Aid Corp. to offer virtual health care kiosks inside Rite Aid stores

Rite Aid has launched RediClinic Express, a virtual health care kiosk, available in  southeastern Pennsylvania and New Jersey sites.

Through a partnership with Health, a Goleta, California based telehealth company, Camp Hill-based Rite Aid will connect patients to clinicians via the RediClinic Express kiosks, according to a company statement.

InTouch Health’s virtual care software platform, Solo, allows patients to speak with RediClinic clinicians directly via a secure, two-way high-definition audio/video connection.

“The retail pharmacy is becoming an important destination within the healthcare ecosystem,” said Joseph M. DeVivo, CEO of InTouch Health.

Medical visits in a RediClinic Express, with the help of trained medical assistants, use the same diagnostic equipment used during face-to-face examinations, such as an otoscope, dermascope and stethoscope.

Patients are able to see exactly what the clinician is viewing, which aims to increase understanding and build trust between the patient and provider.

“Virtual care is another opportunity for Rite Aid to offer patients the convenience of faster service and value-based healthcare,” said Jocelyn Konrad, executive vice president of pharmacy and retail operations for Rite Aid.

Rite Aid launched its first RediClinic Express kiosks in Drexel Hill and West Chester, Pennsylvania and will launch three additional locations in Langhorne, Huntingdon Valley and Narberth, Pennsylvania.

These locations will initially offer care for illnesses including flu, strep, urinary complaints and preventive and wellness visits, such as travel health consultations for patients 18 months and older.

Patients will have the ability to schedule appointments online, use a self-service touchscreen for check-in, or speak with the kiosk’s clinical assistant upon arrival for an appointment.

During a RediClinic visit, the clinician may diagnose the patient and determine the appropriate course of treatment following clinical care guidelines.

If patients require a prescription or follow-up care, the clinician will then submit the prescription to the patient’s pharmacy of choice and, if needed, recommend that the patient visit an appropriate healthcare provider.

RediClinic, a subsidiary of the Rite Aid Corp., currently operates 25 clinics inside Rite Aid stores in the greater Philadelphia and New Jersey area.

Rite Aid is a national drugstore chain with 2,466 stores in 18 states and an annual revenue of $21.6 billion as of 2019.


Dawn Ouellette Nixon
Dawn Ouellette Nixon is a career journalist who believes that good journalism can change the world. As the health care reporter, she covers everything from small town medicine to big pharma. You can also find her chasing a good business story in Berks County. She can be reached at dnixon@lvb.com or 610-807-9619, extension 4118.

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