Phoebe Pharmacy, which serves senior housing and long-term care communities, recently doubled the size of its building in Upper Macungie Township in order to serve a growing number of customers.
The now 10,000-square-foot pharmacy is part of Phoebe Ministries, a nonprofit corporation based in Allentown that operates a variety of independent, skilled and personal care facilities in Lehigh, Berks, Bucks and Montgomery counties.
Phoebe Pharmacy originally opened on Phoebe’s Allentown campus in 1998 and moved in 2004 to an industrial park on Stonegate Drive in Upper Macungie.
The pharmacy, which is not open to the public, has an automated packaging system and employs more than 60 people, including 19 pharmacists, 16 technicians, 14 drivers, three nurses and nine billing and support staff members.
“We are currently serving 3,000 individuals, and with the new space we can comfortably accommodate twice that number,” said Cindy Richart, vice president of Phoebe Pharmacy operations.
“We deliver the medications to the community. Patients don’t come to us to get their medications,” Richart said. “The medication is delivered in special packaging. We provide a full range of medication management that goes along with the medication.
“Many of the medications, like the routine oral solids and maintenance medications, are automatically cycled from the pharmacy. No reordering is necessary.”
The pharmacy is tied into the patients’ electronic health records.
“We have all the information come to us seamlessly without having to have conversations back and forth. It’s all electronic,” she said.
Phoebe opened another pharmacy in 2013 in Lancaster County, which also serves a variety of skilled, personal care and assisted and independent living communities.
The two pharmacies serve 46 communities and facilities in seven counties, not just Phoebe facilities.
Richart said the arrangement was unique because Phoebe is a nonprofit that also operates its own facilities. She said companies that serve senior populations exclusively are usually for-profit “and that is all they do.”