fbpx

Lehigh Valley Power Players

Lehigh Valley Business is pleased to introduce 18 people who are leaders in their field. You may not know their names, but their colleagues do. They were selected by our reporters and editors based on our reporting and in consultation with knowledgeable people in their fields. We know there are many who, like them, do their best with no expectation of public recognition, but we believe it is important to highlight the bright lights in our community. We hope you will join us in congratulating all of our honorees.

Banking and Finance Power Players

Mark Jaindl, President and CEO, American Bank

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

I am most proud of our team’s flexibility and adaptability during a situation that was uncharted territory for everyone. Circumstances were constantly changing but our team members at American Bank worked together, were resilient and did whatever was asked of them. For the safety of our team members and customers, we transitioned many of our team members to a work-from-home environment, if possible. And even with constant changes and adjustments, we were able to continue operations seamlessly and efficiently.

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

Our biggest responsibility is to serve and give back to our community. This is done through the products and services we offer to our customers, our contributions to the community at large through donations of time, talent and financial resources, and our commitment to helping other organizations right here in the Lehigh Valley. It’s important to not only be a part of the community, but to be present and respond to the needs of those who are our neighbors.

What are your expectations for your organization and your industry in 2021?

Despite the obstacles encountered in 2020 due to the pandemic, American Bank has seen growth and we are looking forward to the same as we enter 2021. In 2021, we will continue our commitment to excellence. As the pioneer of virtual banking since 1997, we are focused on enhancing our online and mobile banking platforms with additional functionality. We believe that the banking industry will remain stable as it transitions out of the effects of the COVID pandemic.

Donna Lostocco, President, First Commonwealth Federal Credit Union

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

We looked at new ways of doing business, moved our workforce to remote locations and found ways to help employees balance the COVID-related demands of work and home.  We continued to expand and invest in the community, most notably by securing and donating PPE to our healthcare partners and essential community organizations. We were able to provide expanded financial services to members in contactless, personalized and more convenient ways. 

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

I feel a responsibility to our employees and our members to improve their financial wellbeing.  As a not-for-profit cooperative, we solely exist to serve our members and communities, which includes our employees. One of the ways we were able to help was to defer $60-million-plus worth of consumer loans for members who were out of work, and provide 120 PPP loans to local businesses to help them pay employees. 

What are your expectations for your organization and your industry in 2021? 

We’re focused on leveraging new financial centers, enhanced technology and account accessibility to grow our business and make banking more convenient and personalized — our digital banking platform and concierge banking services are two recent examples. We’re also invested in process improvement, continuously seeking ways we can become more efficient and improve the member experience. A good example of this is our Interactive Transaction Machine (ITM) technology that allows us to run drive-ups at eight locations from our Contact Center with Video Associates. One experienced video associate can run three drive through lanes, allowing us to expand (locations and hours) at a lower cost.  The credit union industry, especially those in the Lehigh Valley, cooperate and collaborate to support each other and credit union members – that collaboration ramped up because of COVID, and I expect that to continue into the future.

J.B. Reilly, President, City Center Investment Corporation

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

In facing 2020’s many challenges, our team did not miss a beat. I am extremely proud of their continued dedication to our company, office tenants, residential community members, retail and restaurant merchants during these difficult, unprecedented times. We kept all of our office and residential properties open and running smoothly, managed the construction and fit-out of Cityplace and Center Square Lofts East and West, and adapted our residential marketing to include more virtual tours and fun weekly email newsletters to our residents.

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

Community needs are greater than ever, and the challenges are more complex than ever. I believe City Center can make the biggest impact by concentrating our support – whether financial, in-kind or volunteer – in Downtown Allentown. Our goal is to help revitalize our downtown neighborhoods into a vibrant, sustainable urban community. Over the past four years, City Center has donated more than $10 million to around 120 of the area’s nonprofits. We plan to continue and increase our support in 2021.
What are your expectations for your organization and your industry in 2021? 

The pandemic has disrupted all of our lives and businesses. In many ways it has accelerated changes that were already occurring, like the development of more flexible workspace. Like every company, City Center needs to evolve and adapt how we do business to ensure we continue to thrive in the post-pandemic market. Studies are showing that employees want to come back to their office space and it’s critical to productivity that they do, so we’re working with companies to update their current space or build them new space to meet the needs created by our present circumstances.

Jay Sidhu, Chairman and CEO, Customers Bancorp; Executive Chairman, Customers Bank and BankMobile

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

I am very proud that Customers Bank has protected our team members, clients, vendors and strategic partners with no interruption in terrific service. In fact, we participated in more than 100,000 Paycheck Protection Program loans to small businesses putting more than $5 billion into the economy when it was needed most.  And we launched several new products and services with most of the team working from home.

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

Banks have an obligation to meet the financial needs of the community when times are bad, every bit as much as when time are good.  The global pandemic tested firms’ ability to create, market, deliver and service products.  Supply chains and distribution chains have been challenged like never before.  For industries like travel and hospitality, markets disappeared.  It’s the job of banks to help their clients with every facet of their business planning and re-engineering.  Customers Bank, and the financial industry as a whole, are stepping up to walk side-by-side with our clients.

What are your expectations for your organization and your industry in 2021? 

The challenges won’t disappear in 2021.  The availability of safe and effective vaccines will help immensely, especially with the industries that lost clients and markets.  But it will be at least mid-year before we see the impact.  It is essential that Customers Bank and all financial institutions closely monitor their credit quality and manage their portfolios and balance sheets carefully.  I am very pleased with the job Customers Bank is doing in these areas using state-of-the-art analytics and artificial intelligence tools to deliver the best performance to our shareholders.

Construction and Real Estate Power Players

 Jack Gross, President, Better Homes and Gardens Cassidon Realty

What are you most proud of in terms of how you and your organization responded to this year’s challenges? 

We have utilized technology in ways previously not considered but the industry challenges made us look at how we service our clients and agents and actually opened doors on change that have become valuable assets and tools. 

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

Communication and transparency.  We presently live in an environment of many challenges but these challenges are many times opportunities in disguise and through effective communication and transparency you sometimes unmask the opportunity. 

What are your expectations for your organization and your industry in 2021? 

For our industry locally I see continued growth. There is an influx of renters and home buyers moving in from neighboring states and I expect that to continue.  There is high demand for real estate presently we are seeing this in our Property Management Division, Residential Brokerage and Commercial Division.

 Amy Hawley, Senior Advisor, SVN-Imperial Realty

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

We were able to assist our clients with some their time-sensitive requirements for short-term warehouse space. We have experienced a more collaborative spirit between ourselves and agents from other companies.

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

We earn our livelihood from the Lehigh Valley Region. Therefore, we have a moral obligation to give back to the community by supporting the organizations that improve and preserve the quality of life for the entire region. As we market our listings we are mindful of the impact that each property can have upon the region in terms of value and compatible uses within the neighborhood.

What are your expectations for your organization and your industry in 2021? 

We will continue to experience a high vacancy rates for retail and office properties. The demand for industrial space of all sizes will continue to outpace the inventory. I will continue to work with ancillary professionals who can provide the expertise to repurpose some of the buildings that are either functionally obsolete or have been vacant for an extended period of time. This effort serves to preserve the tax base in the region and provide future employment opportunities for the population that we serve.

 Zac Jaindl, Chief Operating Officer, Jaindl Enterprises

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

Jaindl Enterprises and its affiliated companies continues to adapt and innovate to conquer the challenges of COVID-19; as the pandemic economy continues, our products and services have already pivoted to meet future demand.

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

It is our responsibility to shift paradigms and evoke social and economic progress in our communities to ensure our region continues to adapt to societal shifts and better prepare ourselves as a growth market in the future.

What are your expectations for your organization and your industry in 2021? 

2020 was one of the most challenging years for the economy across nearly every market. During this time period we were able to evaluate internal processes, install new efficiencies, and innovate to introduce new products and services that focus on delivering our clients wellness-focused products. We will continue to develop these to offer premium, services and spaces for our current and future tenants.

 Cliff Lewis, Realtor, The Cliff Lewis Experience at Coldwell Banker Hearthside

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

When COVID hit there was a lot of uncertainty among our industry but my team never missed a beat.  We are like a family and supported each other both personally and professionally to make sure we could hit the ground running when business opened up.  I’m proud of them for quickly adapting to the new normal by utilizing their time to connect with their clients, re-adjust their business plans and support each other when they needed it most.

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

I often remind my team that we aren’t just Real Estate agents; part of our responsibility is to show everyone we work with what a wonderful place the Lehigh Valley is to live and explore. With my Cliff Lewis Eats & Experiences series I have been highlighting local businesses to showcase some of the incredible things our community has to offer. We’re looking forward to trying more restaurants and visiting more businesses in 2021!

What are your expectations for your organization and your industry in 2021? 

I anticipate we will continue to be busy into 2021 and I am grateful we put in the work early this year to organize and solidify our systems so that we can be the most effective when it comes to our clients.  I expect us to continue to grow, learn and adapt to the always changing real estate market.

 Alan Shuman, President, Shuman Development Group

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

This has certainly been a challenging year for Shuman Development Group with many of our business tenants struggling due to government-ordered shutdowns.  Those same shutdowns threw our construction and opening schedules into chaos at our new Lancaster Avenue Plaza Shopping Center.  Fortunately, we have some great employees and sub-contractors that all pulled together to help get things done.  Our dedicated employees did whatever was asked of them within CDC guidelines to help tenants meet various cleaning and sanitation requirements, which ultimately helped businesses stay open.

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

In a word, Opportunity.  A developer who cares about the community and neighborhood that he works within can bring together many groups and entities to create exciting new places and help build, or rebuild, neighborhoods.  In doing a new neighborhood development, we look at what the area needs to build long-term stability.  This often involves helping the right-fit small businesses to get started, or expand, even if we end up being the local community banker to help that happen.

What are your expectations for your organization and your industry in 2021?

With Alvernia University’s CollegeTowne downtown campus slated to open in August, 2021 should be an exciting time for development in the City of Reading.  Also, IPMAssist announced it will have the Berkshire Building converted to international student housing by August 1st, as well as having the Reading Eagle building renovations complete.  In addition, The Sharf Group expects to have the Madison Building converted to upscale apartments and 15 new townhouses built across Washington Street by November.  All this is, plus Shuman Development Group’s ongoing downtown revitalization efforts that will see the completed restoration of the beautiful neoclassical Berks County Trust Building and the start of the renovations to the historic art deco Medical Arts Building on Fifth Street.  All in, this is over $75 million of privately-driven downtown development and more in one year than Reading has seen in decades.  Shuman Development Group is proud to be a leader in downtown Reading’s renaissance.

Healthcare Power Players

 Anne Baum, Lehigh Valley Market President, Capital BlueCross

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

The resilience, innovation, and flexibility of the Capital BlueCross team makes me so proud! In the early days of the pandemic, we moved more than 95% of our workforce to remote work status. It was a wonderfully quick and seamless transition. Our teams haven’t missed a beat in providing service to our members, employer groups and producers. Our employees’ dedication to those we serve and their ability to rapidly adapt has been impressive. I am proud to call them colleagues and am thankful for their continuing efforts to deliver excellence to our members and the communities that we serve. 

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

The Capital BlueCross mission is to improve the health and well-being of the people that live in the communities that we serve. As the only health insurer headquartered in this region, we take our role as a corporate citizen very seriously. As the pandemic took hold, our corporate giving team quickly enhanced our giving efforts to focus on the areas of greatest need. We have always been committed to investing in our communities and this difficult time presented us with an opportunity to serve our members and provide reassurance that we are here with the coverage they need while investing in the resources most in demand during the pandemic. 

What are your expectations for your organization and your industry in 2021?

We are witnessing rapid scientific progress in vaccine research, the development and use of new types of healthcare technology through telehealth, and the need to meet our customers’ needs in new and important ways. We will continue to provide our members with the coverage, service, and support they need. We will closely monitor the shifting tide of the pandemic and will be prepared to respond to our member and community needs. I am optimistic that, with vaccines on the horizon, we will emerge from the pandemic with a fresh view of the world and will continue to innovate and evolve our services to deliver excellence to our customers and communities.

 

 Qiana Cressman, Executive Director, Miller-Keystone Blood Center

What are you most proud of in terms of how you and your organization responded to this year’s challenges? 

I’m most proud of how the team rallied together, innovated, collaborated and launched a special program in less than two weeks to help meet the transfusion needs of local hospital patients recovering from COVID-19. It was intense and a lot of work and dedication, but we did it with great staff and a solid leadership team on this project. I’m also proud that we are successfully changing and adapting our business model to strengthen our business during the pandemic.

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

As a leader in my organization and industry, my biggest responsibility to the community is to work within my organization ensure our blood supply is safe and adequate for the patients in need of blood products to live. Also, to ensure our customer service is excellent in working with and serving our customers and community partners and supporters. We cannot do the life-saving work we do in healthcare without the support of our amazing community.

What are your expectations for your organization and your industry in 2021? 

My expectations for my organization and industry moving in 2021, is to stay relevant as we encounter significant industry changes, continue innovating as needed to properly serve our customers and support our talented staff, developing our next level of leaders within the organization and maintaining a safe and adequate blood supply for the 27 hospitals we serve in our local community.

 Anthony DaRe, Chief Executive Officer, BSI Corporate Benefits

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

It has been one of the most humbling experiences in my life to have watched my BSI teammates not just survive, but thrive, in 2020. In March I challenged them to lead, to make sacrifices, and to collectively be a rock of stability for each other and our clients. I am amazed, but not surprised, by our team’s response and sense of duty and purpose throughout the pandemic. 

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

2020 has provided a clarity for me and my BSI team around our purpose and mission. When times are good it is easy to give back, but when the chips are down, and the community needs you the most, will you show up or hide? Committing early on during the pandemic to make good on all of our community promises was crucial for the organizations we support. Providing hope to organizations and individuals, letting them know we will get through this together, is the spark that we all need. Show up and TAKE ACTION. 

What are your expectations for your organization and your industry in 2021? 

There is a lot of uncertainty and turmoil in the insurance industry, especially with employee benefits/healthcare. Employers are and will be grappling with continued rising healthcare costs compounded by the uncertainty that the pandemic adds with regard to strains on hospitals, delayed care, etc. With that being said, there is opportunity to lead and succeed. My expectations and complete confidence rests with our BSI team and their ability to evolve and adapt to meet the needs of our clients. “Everything will go back to normal” is not a strategy. Our world has changed and our industry along with it. Our team continues to think ahead and we will not only prepare for what’s next, but tackle these obstacles together, with the full weight of our firm.

 Gregory Kile, President and CEO, Populytics, Inc.

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

As a subsidiary of Lehigh Valley Health Network, Populytics was intimately involved since the first coronavirus cases came through LVHN’s doors. We immediately mobilized our teams to focus on gathering and assessing data, producing insights and reports related to admissions, testing and access to treatment. We evaluated how COVID-19 affected performance metrics for physicians and collaborated with our contracted insurance payers on ways to offset providers’ losses. We developed testing services for employers, schools and colleges, and streamlined our mental health and wellbeing offerings with restructured hours and virtual service options. I’m most proud of Populytics’ employees because everyone rapidly assimilated to the crisis at hand. 

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

My biggest responsibility is to find ways to ensure individuals and their families are getting the best possible health care at the best value. This is a complex task because it involves coordination among many entities such as health insurance companies, health care leadership, physicians and the federal government. Populytics is making excellent progress because we collaborate with all those involved, and we provide the data that drives evidence-based discussions, decisions, and solutions that best serve patients.

What are your expectations for your organization and your industry in 2021? 

We’re hopefully looking at a safe COVID-19 vaccine and with it, the ability for businesses, health care organizations and individuals to recover from a most stressful year. Certainly for us, the pandemic has changed things: for example, telehealth has taken its place as a foundational tool in our care coordination area as it enables broader patient outreach and facilitates follow up with transitions of care and provider plans. We are already working on developing this competency to become even more accessible and helpful to patients. More broadly, we will accelerate the integration of data analytics with the clinical processes at LVHN and with those of our providers. Actionable data is the substance of the future because it is critical in meeting payer metrics; makes it possible to identify and provide proactive, targeted care; has proven to improve patient outcomes; and increases the quality of care delivered.

 Clint Matthews, President and CEO, Tower Health

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

I would be remiss if I didn’t acknowledge the extraordinary efforts of Tower Health employees during the COVID-19 pandemic. I have the privilege of witnessing our team members do remarkable things each day for our patients, communities, and their colleagues. The COVID-19 pandemic was no exception. Everyone worked together to become stronger as a team, collaborating more than ever before to address the needs of our patients and each other. Watching as our team members were recognized and celebrated by the communities we serve as healthcare heroes was gratifying. These brave individuals continue to step up as the COVID-19 pandemic continues in our region. They have shown fortitude and commitment, as the pandemic continues to impact work – and our lives – in ways we could not have predicted. I am proud of how our team members have remained committed to the health and wellness of our communities during these difficult times.

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

Our biggest responsibility is to provide excellent, high-quality, compassionate healthcare to the communities we serve.

What are your expectations for your organization and your industry in 2021?

In 2021 Tower Health will continue to deal with the COVID-19 pandemic. Along with continued public diligence in wearing a mask and maintaining social distancing, we seem to be on the cusp of having a successful COVID-19 vaccine. Like everyone else, I am hopeful that in 2021 the world will begin to turn the tide against the coronavirus. I am also looking forward to the opening of Drexel University College of Medicine at Tower Health that will welcome its inaugural class of medical students next August. This is a big milestone in the growth of our residency and fellowship programs to help alleviate the predicted physician shortage. It also represents important economic development for the community.

 Todd Robbins, Boss of Awesome, Chief Opportunities Architect, Robbins Rehabilition East

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

Every person on our team has stepped up and come back swinging.  People have offered to take less hours, decrease their pay, and even work for free because they believe in our vision and what we want to accomplish.  I am most proud that we have taken on the adversity of 2020 and gotten better because of it.  A light was shone on areas in our business that needed to be improved and we went to work.  We restructured the company, improved all our systems and processes, and even hired back more people than we had before the pandemic started. 

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

My biggest responsibility is to offer a workplace that fosters personal development and provides a living for the families of our team.  The person who is given an opportunity to develop professional and life skills passes that on to everyone they touch.  We are in the physical therapy profession and over a thousand patients will literally be touched by us this year.  Those patients leave our care to live healthier and happier lives, able to do what they need to do for their families and others they touch.  You are either improving, learning and growing or you are dying.  We help our patients do this physically but also mentally during what will probably go down as the greatest mental health crisis in our history. 

What are your expectations for your organization and your industry in 2021? 

I am fully expecting 2021 to be the greatest year in our history because of what we have been able to accomplish in 2020.  Healthcare is constantly changing.  Physical therapy is the least expensive, most clinically effective form or healthcare we have.  In a broken healthcare system I expect us to continue to be leaders in making our very sick nation healthier one patient visit at a time.  

 Maraleen Shields, Shareholder, Fitzpatrick Lentz & Bubba, PC

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

COVID-19 has been a tremendous challenge for Fitzpatrick Lentz & Bubba, a firm that has clung to its family-like atmosphere as it has grown. The firm has historically thrived on face-to-face interactions between professionals to meet the needs of its clients. Those close interactions have not been possible for several months. FLB has adapted, harnessing technology to keep our employees safe while continuing to serve our clients. In addition to endeavoring to keep its staff physically safe, it has maintained its pre-COVID staffing levels without pay reductions.

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

I take very seriously the concept of equal justice under the law. For this system to work, participants must have faith that the legal system will produce results based on the law and the facts and not based on political affiliation, socioeconomic stats, religious belief, race, sexual orientation or gender. Accordingly, I see it as my responsibility to advance conversations about implicit bias and be intentional in my efforts to guard against it.

What are your expectations for your organization and your industry in 2021? 

It is my expectation that Fitzpatrick Lentz & Bubba will maintain and expand its use technology to ensure that it can continue to meet its clients’ needs and challenges in the future and reach new clients far beyond the Lehigh Valley.

 Abby Silfies, Executive Director, American Heart Association

What are you most proud of in terms of how you and your organization responded to this year’s challenges? 

The American Heart Association nationally pivoted and became a leader in COVID-19 relief. Working with researchers, medical experts, community leaders, businesses and others to reduce the impact of the coronavirus. A $2.5 million rapid research fund was created to fast track scientific research to better understand COVID 19 and its interaction with cardiovascular and cerebrovascular disease. We are helping to accelerate antiviral drugs to combat the virus, and leveraging our science and relationships to lead the conversation about the virus and how it affects at-risk patients. Locally, we have partnered with our hospital systems to educate the community to feel safe seeking medical attention, worked on the COVID-19 registry and transformed our funding initiatives into virtual events, raising more money in 2020 then the year before.

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

EDUCATION. The American Heart Association is teaching hospitals and communities how to safely and effectively administer CPR during the pandemic. Locally we partnered with C.O.R.E. and LVHN Heart Institute to and grow its outreach during the pandemic. Knowing how to save a life, as 366,000 people in the United States will suffer an out-of-hospital cardiac arrest this year, the AHA’s “Don’t Die of Doubt” campaign was created to help people navigate the hospital systems and feel confident seeking medical attention.

What are your expectations for your organization and your industry in 2021? 

Locally we are recreating our programs to be impact-based campaigns vs events and engagement and education lead our efforts. Organizations like ours will continuously be looking to maintain our relevancy in the Lehigh Valley, to serve our community members as a resource and to further work in our pillars of priorities, including CPR training, women’s heart health, blood pressure, food insecurities, tobacco and vaping efforts, and mental health assessments. Involving our community in campaigns to raise funds and spread awareness for/in these areas will be our major initiative.

 Michael Spigel, President and CEO, Good Shepherd Rehabilitation Network

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

Being an essential part of the health-care system in and beyond the Lehigh Valley region, Good Shepherd’s Associates responded to this year’s challenge far better than one could have ever hoped. For us, it was a year of contradictions. We lived in a time where we were fearful but fearless; socially distant but caring and compassionate; scared but confident; facing the unknown but employing ingenuity. Like others, we learned that when our organization faced the pandemic, we came together as people and as a community, and we did whatever was needed to take care of people. The memories of 2020 will be forever, as will the gratitude I have for our Associates.

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

The first is to realize that leaders have a responsibility to their communities, not just their organization. For me, the reason is obvious: we live side-by-side with our patients. As a leader of a local organization, I need to set a vision and put in place the actions that help solve local problems and advance the priorities of our employees, patients and residents. I need to make sure the words and deeds of Good Shepherd clearly look out for our broader communities as we plan and make decisions about our organization. While this should be easy for a mission-based health-care provider like Good Shepherd, I have the obligation to make sure the needs and solutions stay aligned, overlapped and balanced.

What are your expectations for your organization and your industry in 2021?

I am optimistic about 2021 for several reasons. First and foremost, will we begin to return to pre-pandemic activities, traditions and behaviors? I think so. Will we begin to see each other without masks and in-person? I hope so. From an organizational perspective, 2021 will be an exciting one for Good Shepherd. In the late summer, we will begin construction of our new Rehabilitation Hospital in Center Valley, a milestone for our employees, our organization and the Lehigh Valley as we add to the sophisticated and highly specialized health-care services available in our region.

 Karl Yaeger, Section Chief of Women’s Imaging, St. Luke’s University Health Network

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

Healthcare, and all of society, has faced unprecedented challenges due to COVID-19. I am incredibly fortunate to work with an amazing team and for an incredible organization. My team in breast imaging has been working tirelessly to reschedule all of the patients displaced by the April shutdown. We have added afterhours and weekend appointments. We have also focused on minimizing the number of visits patients need to make for biopsies, in order to minimize the risk of exposure.  In the broader scope of medicine, I am proud of all of the front-line medical workers who are directly working with COVID-19 patients.

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

The biggest responsibilities and goals of the Women’s Imaging section at St. Luke’s are providing unparalleled imaging and biopsy services to promote overall breast health, and the early detection of breast cancer. We strive to achieve these goals while still maintaining individualized patient care, which has always set us apart.

What are your expectations for your organization and your industry in 2021?

In furtherance of our goal of providing unparalleled services, major initiatives in 2020 and 2021 include developing the first in nation one-stop diagnostic clinic to perform all imaging and biopsies the same day and receive results within 36 hours, as well as developing the region’s first abbreviated breast MRI screening program.

 Dr. Jeffrey Zlotnic, Sports Medicine Physician, Penn State Health – St. Joseph’s Medical Center

What are you most proud of in terms of how you and your organization responded to this year’s challenges?

I provide care for patients with concussions, other minor injuries, and health related sports medicine issues.  I also work for Special Olympics and provide pre-participation exams for athletes.  Despite COVID-19, we have been able to continue provided these needed services.

As a leader in your organization and industry, what do you feel is your biggest responsibility to the community?

Being available to help with their health-related needs even during the pandemic.

What are your expectations for your organization and your industry in 2021?

As vaccines become available, being able to expand our services as COVID-19 related restrictions get rolled back.

LVB Staff
Contact the Editorial Department at editorial@lvb.com

Business Journal Events

Diversity, Equity, and Inclusion Summit

Tuesday, March 30, 2021
Diversity, Equity, and Inclusion Summit

Women of Influence Awards

Monday, May 03, 2021
Women of Influence Awards

Health Care Heroes

Tuesday, June 01, 2021
Health Care Heroes

Health Care Summit

Friday, August 06, 2021
Health Care Summit
/* code for sifitag */