Author Archives: Brian Pedersen

Manufacturer invests in augmented reality to boost customer service

Julabo USA, a manufacturer of temperature-control products with U.S. headquarters in Hanover Township, Lehigh County, is planning to begin using an augmented-reality tool this summer in a partnership with Atheer, a company in Santa Clara, California. The tool combines AR smart glasses with Atheer’s software platform. Together, they will allow Julabo’s service technicians to remotely detect and diagnose problems with ...

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