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premium content On-screen, remote teller could be the future of banking

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Michelle Gearinger, member experience manager at First Commonwealth Federal Credit Union’s branch on Crawford Drive in Bethlehem Township, demonstrates how to withdraw money from an interactive transaction machine with the on-screen assistance of Millie Torres. Torres is in the credit union’s Allentown branch.
Michelle Gearinger, member experience manager at First Commonwealth Federal Credit Union’s branch on Crawford Drive in Bethlehem Township, demonstrates how to withdraw money from an interactive transaction machine with the on-screen assistance of Millie Torres. Torres is in the credit union’s Allentown branch. - (Photo / )

With a light touch of the screen, Millie Torres’ face appears and asks, “What can I help you with this afternoon?”

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