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‘YOU CAN’T TEACH INTEGRITY, BUT YOU CAN LEAD BY EXAMPLE’

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PHOTO COURTESY OF PHOEBE MINISTRIES
Dolan Construction renovated Trexler Wing at Phoebe Allentown, a senior living facility that is part of Phoebe Ministries. The three-year project was completed last December.
PHOTO COURTESY OF PHOEBE MINISTRIES Dolan Construction renovated Trexler Wing at Phoebe Allentown, a senior living facility that is part of Phoebe Ministries. The three-year project was completed last December.

Similar values, integrity and the ability to embrace a company’s culture are important elements for a contented crew and happy captain.

Being part of the company culture doesn’t happen overnight and can’t be learned exclusively from an employee manual, said Jim Boscov, chairman and CEO of Boscov’s Department Store LLC, based in Exeter Township.

“Boscov’s has a deep-rooted culture. All of us live and breathe the culture, and that gives direction to almost everything we do,” said Boscov, who helms the family owned retail, outlet and specialty store. Jim Boscov became the firm’s top chief in February after the death of his uncle, Albert “Al” Boscov.

At Dolan Construction, new employees either get the culture or they don’t last.

“The onboarding happens naturally; either people fit with us or they don’t last,” said Patrick Dolan, president of Dolan Construction in Reading.

He said a solid hard work ethic and dependability factor heavily into the company’s culture.

“You can’t teach integrity, but you can lead by example,” Dolan said.

 

Boscov’s Department Store LLC

Jim Boscov, Chairman and CEO

Exeter Township

< What are the keys to being a great captain?

No one can be a great captain without a great team. I’m fortunate to have an incredibly capable team of co-workers throughout the company.

< Besides you, what else steers the ship for your company?

Boscov’s has a deep-rooted culture. All of us live and breathe the culture, and that gives direction to almost everything we do.

< What’s the most important part of onboarding a new member of your crew?

We don’t believe it’s possible to learn a culture from a handbook. Co-workers in our new stores work side by side with experienced co-workers, not just to learn policies and procedures but to learn the culture of the company.

< How do you encourage the crew when navigating in choppy waters?

Business has its ups and downs, but we have a secret weapon that others don’t have, and that’s our co-workers. The magic they perform each day has allowed us to succeed while others in our industry struggle.

< How do you define a successful voyage for your company?

Good business depends on great products, great prices and outstanding customer service. If we do everything right, we make shopping a pleasure and gain the loyalty of our customers.

 

DOLAN CONSTRUCTION

Patrick Dolan, President

Reading

< What are the keys to being a great captain?

Having a crew that’s smarter than you.

< Besides you, what else steers the ship for your company?

My sister is my partner, and our managers are directly involved in decisions about the type of work we pursue. We seek to align with clients who will find value in the strengths of our team.

< What’s the most important part of onboarding a new member of your crew?

Our culture is one of hard work and dependability. The onboarding happens naturally; either people fit with us or they don’t last.

You can’t teach integrity, but you can lead by example. And we have many within the company who lead with integrity every day.

< How do you encourage the crew when navigating in choppy waters?

Sometimes it’s difficult to see the forest for the trees, so we must always take a step back and remember what we are trying to accomplish.

Usually the challenge presents a solution if we can afford the space to think.

< How do you define a successful voyage for your company?

Construction is hard enough; we need to keep things light and take care of each other.

A successful voyage is achieving the project goals for your clients, but also having the whole team enjoy the ride.

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