Stronger players lead by example,

By - Last modified: August 26, 2014 at 11:12 AM

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Fromm Electric Supply Corp. designed, supplied and coordinated installation of a light-emitting diode, or LED, system at Allentown City Hall, featuring multiple color patterns and special effects. (Contributed Photo)
Fromm Electric Supply Corp. designed, supplied and coordinated installation of a light-emitting diode, or LED, system at Allentown City Hall, featuring multiple color patterns and special effects. (Contributed Photo)

Building a cohesive team is important to creating a successful business environment, according to Michael Fromm of Fromm Electric Supply Corp. in Reading.

“The whole is greater than the sum of its parts,” the Fromm CEO said. “When stronger players lead by example, they raise the performance expectations for all members.”

The Fromm strategy has paid off for a company that has been in existence for more than 55 years.

At Singer Travel in Wyomissing, great listening skills are valued in coaching. As are the ability to pass down knowledge and guide employees to meet their potential, said Helene G. Singer, president of the company.

“We look for people who love to learn, who are quick to learn, who are inquisitive and enthusiastic,” she said.

FROMM ELECTRIC SUPPLY CORP.

MICHAEL FROMM, CEO

READING

• What is your team philosophy?

A team’s job is to make the whole greater than the sum of its parts. When stronger players lead by example, they raise the performance expectations for all members.

• What are the keys to being a great coach?

In my experience, there are three keys to coaching: Provide the tools needed to accomplish the task; instill individual, as well as collective, accountability; and celebrate success with sincere passion.

• How do you encourage team members through tough times?

People tend to get caught up in the present, easily forgetting past successes and losing focus on future opportunities. Failure should only be debilitating if a coach doesn’t help put these things in perspective.

People benefit more from candid feedback than from scolding.

• What do you look for in hiring team members?

Any employer values eagerness and industry experience, but high moral character and strong self-esteem are the two most critical qualities that influence my hiring decisions.

People with high moral character are more likely to do the right thing when no one is watching, and people with strong self-esteem are less likely to succumb to petty office politics.

It’s hard to under estimate the benefits of these qualities.

• How do you define success for your team?

As Supreme Court Justice Potter Stewart famously said about obscenity in 1964, “I know it when I see it.”

Success is not about meeting sales and profit goals, and it’s not even about winning. Those are the rewards of success.

A good coach sees and celebrates incremental performance improvements as success, and that drives results.

SINGER TRAVEL

HELENE G. SINGER, PRESIDENT

WYOMISSING

• What is your team philosophy?

Our staff has one overriding goal: to exceed our clients’ expectations.

Implicit in being a part of our team is the desire to provide a seamless travel experience, enhanced through our planning and unique resources.

We know that we have been entrusted with one of our clients’ most important assets: his or her “time.” They are entitled to receive the greatest return on that investment.

• What are the keys to being a great coach?

A great coach listens to the team but ultimately makes the decisions. She respects her team and supports them in their efforts and expects respect in return.

A coach is also a teacher, passing on her knowledge to the team and encouraging them to participate in the process, taking pride in their progress.

• How do you encourage team members through tough times?

Teamwork really comes into play when a team member is going through challenging times. Our expectation is that everyone will perform to the best of her ability and will come to the office prepared to assist our clients in a pleasant and interactive manner.

However, when life events require some time away from daily pressures, we try to be flexible. In tough times, it is good to know that you are supported by the people around you.

• What do you look for in hiring team members?

Team members need to be great communicators who are detail-oriented and well-traveled. We look for people who love to learn, who are quick to learn, who are inquisitive and enthusiastic.

• How do you define success for your team?

We define success by the accolades of our clients. When they have had a wonderful experience, and when they refer us to their friends and family, our hard work is validated.

 

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