'Never stop working, never stop caring'

By - Last modified: August 26, 2014 at 11:35 AM

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A Harbortouch point of sale system at use at a client’s business. In finding new team members, Harbortouch looks for motivation, competence, a desire to be successful and a personality that meshes with its culture. (Contributed photo)
A Harbortouch point of sale system at use at a client’s business. In finding new team members, Harbortouch looks for motivation, competence, a desire to be successful and a personality that meshes with its culture. (Contributed photo)

Get your hands dirty.

It’s another way of saying get in the trenches to keep a pulse on the ups and downs of the company, according to Jared Isaacman of Harbortouch Payments LLC in Allentown.

The CEO of the point of sale solutions provider, Isaacman said he “has a tremendous obligation and responsibility to my employees and customers.”

Responsibility also is key for Angela Nolan, chief operating officer of Vistacom Inc., a communications systems company in Allentown.

“Know your message, make sure you are understood, be receptive, be positive,” Nolan said. “… Our success is based upon honesty, integrity, hard work, pride in workmanship and effective communications at all levels.”

HARBORTOUCH PAYMENTS LLC

JARED ISAACMAN, CEO

ALLENTOWN

• What is your team philosophy?

Our mission statement is: “Harbortouch’s primary goal is to provide exceptional service and value to our customers. Our merchant customers are the lifeblood of the company and our success is completely dependent on their satisfaction.

“Every decision we make must reflect the importance of preserving these relationships. As a company, we must always strive to provide our customers with the best possible experience with both innovative technology and sincere personal attention.”

We achieve our mission through hard work, dedication and genuine drive to be the best at what we do in the payment processing industry.

• What are the keys to being a great coach?

I don’t necessarily think of myself as a coach and if I did, I am not sure I could classify myself as “great.” I think of myself as a senior manager that has a tremendous obligation and responsibility to my employees and customers.

To do my job right, I believe I have to never stop working and never stop caring about our mission. I focus heavily on the strategic direction of the company to ensure we get where we need to be in the long term. I also make sure I am constantly in the trenches to keep a pulse on our daily successes and failures of the company.

In a way, this might be viewed as micromanagement. From my perspective, it is just organizing the big-picture items and the details in such a way to ensure the wheels never come off the track.

• How do you encourage team members through tough times?

First, you always need a solid plan to navigate through tough waters. Your team members can never be wondering – what do we do next? There needs to be a plan to work through the problems and confidence from leadership that it will work.

I also try to shoulder most of the stress so that the rest of the team can have a lighter load.

• What do you look for in hiring team members?

A strong work ethic and motivation are important qualities. They can easily make up for shortfalls in education and experience. I look for motivation, competence, a personality that meshes with our culture and a sincere desire to be successful.

• How do you define success for your team?

It depends on the context. There can be success in financial performance. There can be success in overcoming adversity. There can be success in daily problem-solving.

I think coming to work each day with a good attitude and a desire to make a positive difference that day is a great way to define success.

VISTACOM INC.

ANGELA NOLAN, CHIEF OPERATING OFFICER

ALLENTOWN

• What is your team philosophy?

If we work together, we can – and we will – accomplish great things.

• What are the keys to being a great coach?

Know your message, make sure you are understood, be receptive, be positive.

 

• How do you encourage team members through tough times?

Remain approachable, ask questions rather than give orders, and really focus on all things positive.

 

• What do you look for in hiring team members?

A person who not only can think, but can do.

• How do you define success for your team?

A successful company is a valued corporate citizen, both in business and in the community. Our success is based upon honesty, integrity, hard work, pride in workmanship and effective communications at all levels.

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