Leading teammates to do it right, every time

By - Last modified: August 26, 2014 at 2:22 PM

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Kevin B. Frantz of Skepton Construction Inc. of Pennsburg says a great coach
must be able to communicate in a clear, credible and authentic way.
Kevin B. Frantz of Skepton Construction Inc. of Pennsburg says a great coach must be able to communicate in a clear, credible and authentic way. - (Photo By ALYSON DORIA)

“Do the right thing at the right time, every time.”

That has been the winning philosophy of the team at Skepton Construction Inc. of Pennsburg, said president Kevin B. Frantz.

With $52 million in revenue in 2013, Skepton is one of the leading construction companies in the Greater Lehigh Valley. Its success – along with that of others such as Alvin H. Butz Inc. of Allentown – signals that the economy is moving in the right directio, and that eastern Pennsylvania businesses are well positioned to meet the demand.

It all comes back to teamwork.

“Team is always most important, and we strive to focus on the team rather than any individual,” said Glenn Ebersole, strategic vice president at Hollenbach Construction Inc. of Boyertown.

And, of course, it also requires managers who can motivate their team.

“The ability to inspire others is part of the formula for success,” Frantz said. “… [And] you have to lead by example.”

SKEPTON CONSTRUCTION INC.

KEVIN B. FRANTZ, PRESIDENT

PENNSBURG

• What is your team philosophy?

At Skepton Construction, we take pride in our growing team of dynamic individuals who have a genuine

passion for building and an unwavering commitment to quality, honesty and hard work.

We seek out and retain industry experts with diverse backgrounds and proven expertise in nearly every type of commercial construction specialty, allowing us to not only self-perform important tasks throughout the duration of each project, but to also uphold our reputation on placing our clients’ needs above all else. … [This results] in an exceptional track record of quality built industrial, commercial and institutional facilities, built on-time and within budget.

Simply put, we do the right thing at the right time, every time.

• What are the keys to being a great coach?

First and foremost, every great coach needs to have a true knowledge and understanding of his or her

business. Whether your business is construction, football or banking, you have to be willing to roll up

your sleeves and get your hands dirty as well as stay up-to-date on industry trends, technological

advancements and your competition.

Sometimes what seems good in theory is not always good when applied in a “real world” scenario. That hands-on knowledge can be essential when coaching others.

A great coach must also be a great motivator – someone with a positive attitude and passion for their

work. The ability to inspire others is part of the formula for success.

Knowing and understanding your team members is also essential. Being aware of the individual

differences in your employees and individualizing communication and motivation based on these

differences is an important ingredient in coaching excellence.

You can’t be a great coach without being an effective communicator. The ability to communicate in a

clear, credible and authentic way, as well as listen with both your eyes and your ears, is key. Sometimes a

person’s body language will tell you more than their words ever will.

Finally, you have to lead by example. Adhere to the same code of conduct as your team and avoid any

special privileges. Having the respect of your team will make a huge difference in the long-term success

of your company.

• How do you encourage team members through tough times?

Tough times are a fact of life and business. Sometimes we can’t control outside factors (like the

economy), but we can control how we react to those outside factors as a team.

At Skepton Construction, we are fortunate to have a team of extremely talented and dedicated individuals who believe that hard work wins championships. So, when times get tough, our team gets tougher.

We assess the challenge, develop a plan of action that incorporates facts and data, forecasting and trends,

and then we apply our unique creativity and vision. That’s how we have been able to successfully grow

our business over the last 44 years.

• What do you look for in hiring team members?

Our on-staff experts are hand-selected for their versatile backgrounds, passion for building and

creativity. But above all, we seek out individuals who share in our core values – quality, honesty and

hard work.

The Skepton team has great chemistry. When hiring new team members, we are very careful to hire

individuals who will not only fit the team but also contribute to the dynamic interaction that takes place

within the team. This has been a key ingredient in our success through the years.

• How do you define success for your team?

I define the success of our team by the level of passion each team member has for building.

This passion is what initially brought the team together, and it’s the same passion that now continues to fuel our desires for consistently completing each building project on time and under budget, along with precisely capturing each client’s vision and needs from inception through delivery.

HOLLENBACH CONSTRUCTION INC.

GLENN EBERSOLE, STRATEGIC VICE PRESIDENT

BOYERTOWN

• What is your team philosophy?

Hollenbach Construction’s team philosophy is emphasized in our 2014 thematic goal: “Strengthen the team!”

At Hollenbach Construction, team is always most important, and we strive to focus on the team rather than any individual.

• What are the keys to being a great coach?

A great coach will be positive and supportive of all team members, as well as being empathetic and a good listener.

• How do you encourage team members through tough times?

We encourage all our team members to keep focused on our vision and mission, as well as our core values during challenging times.

We also strive to communicate openly and regularly to keep them aware of the state of the company and what we are planning for the future.

• What do you look for in hiring team members?

We first look for people who already possess Hollenbach Construction’s core values/guiding principles of accountability, commitment, community, honesty and integrity, respect, safety and strategic thinking.

Then we make sure that those people have the specific skills we are seeking.

• How do you define success for your team?

We measure success by how well our team meets the strategic objectives we have developed for the year and also for personal and professional growth of our team members.

INTERVIEWS COMPILED BY MELINDA RIZZO

Bill Kline

Bill Kline

Bill Kline is the editor of Lehigh Valley Business. Have a suggestion or question for him? Email him at billk@lvb.com.

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